Introduction

The Import Operations apprenticeship provides hands‑on experience within an international freight‑forwarding environment. The trainee will gain an understanding of the processes involved in importing goods, ensuring compliance with customs regulations, coordinating shipments, and delivering excellent customer service.

About the Employer

RIF Worldwide Plc is committed to helping customers achieve their operational and financial objectives through continually offering better, faster and more cost-efficient services.

The company recognises that the choice of forwarder is a vital decision for any customer and will remain focused on providing innovative solutions tailored to giving a market edge to any company using our services.

What You'll Do

Operational Support:

Assist with the processing of import shipments across sea, air, or road freight
Update internal systems with shipment data, status updates, and customer notes

Customs & Compliance:

Learn to submit customs declarations using relevant systems (e.g., CDS/CHIEF or broker software)
Check commodities using HS codes, duty rates, and import controls
Ensure all activities comply with UK customs regulations and company policies
Maintain accurate and audit‑ready shipment files

Interaction:

Build strong working relationships with internal teams

Administrative Duties:

Assist with cost entry and basic financial checks
Support with filing, archiving, and general administrative tasks

Training Outcome

A natural next step, taking full responsibility for managing import shipments, customer accounts, and customs processes.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Patience

Qualifications

Essential - GCSE - English - 4 or C
Essential - GCSE - Maths - 4 or C

Course Information

Course: International freight forwarding specialist (level 3)

Level: 3

Route: Transport and logistics

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm

Expected Duration: 1 Year 9 Months

Training Provider: WEST THAMES COLLEGE

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