AI Contact Centres: Deflecting up to 50% of inbound contact, reducing service costs while improving resident experience
AI Staff Copilots: Enhancing workforce productivity through secure, AI-powered assistance and automation
Social Care AI Copilots: Transforming social care service delivery through intelligent automation, insight and decision support
Act as the primary point of contact with major clients during project delivery and represent the company on Project Steering Groups
Manage all elements of the PRINCE2 Agile project management lifecycle for AI transformation programmes
Coordinate technical implementation teams for projects and solutions across multiple concurrent workstreams
Provide client communications and reporting, including regular Highlight reports and project status updates
Ensure accountability for project quality through test plans, governance reviews and risk management
Create and maintain project documentation including Project Initiation Documentation, Project Plans, RAID Logs, and Change Management Trackers
Deliver Risk Management, Stakeholder Management, Budget Management, Benefits Realisation, Business Intelligence and Renewal management
Effective resource planning to ensure maximum billable resource allocation
Provide consultancy services and gather solution requirements from stakeholders
Support the Project Management Office team with PMO continuous improvement initiatives

Minimum 5 years in a Project Management Office role
PRINCE2 Foundation certification (PRINCE2 Practitioner and ITIL Foundation desirable)
Strong understanding of PRINCE2 Agile SCRUM methodologies
Experience implementing software solutions, ideally in local government or public sector
Proven ability to manage multiple concurrent workstreams within a Programme environment
Strong communication and organisational skills with experience in internal and external stakeholder management
Experience in risk management, conflict resolution, and business analytics

ICS.AI is the UK's market leader in Artificial Intelligence (AI) solutions for local government, partnering with over 20 councils to transform the delivery of public services. As a Microsoft Solutions Partner, we combine cutting-edge AI technology with deep public sector expertise to deliver measurable outcomes through our core solutions

Flexible and remote working options.
Enhanced pension scheme (5% employer contribution).
25 days of holiday plus bank holidays.
£1,200 annual work-from-home allowance.

2 Ics Ai jobs in England & Wales