To be accountable to Service Manager
To provide operational management oversight of the local team
To carry a personal case load
Working with the Service manager, develop and deliver safe and effective carer services.
Manage a complex workload of both management and case work.
Support and oversees the work of staff and volunteers within the team through regular supervision and appraisal. Facilitating clear expectations, action planning for complex cases, overseeing workload issues, helping with demand management and duty rota.
Overseeing annual leave and sickness processes for team members including completing return to work interviews and sickness monitoring processes.
Working with colleagues across the other offices/ services within Carers' Resource and striving for parity of services across all localities.
Support the recruitment and induction of new staff members, ensuring staff receive relevant training as required by the organisation.
Oversee staff performance, completing audits and delivering performance reviews and plans if necessary.
Provides advice and guidance to staff in relation to managing risk, challenging decisions when necessary.
Coordinating team locality outreach and community engagement efforts.
Coordinating groups and activities for carers in team locality, including keeping up to date risk assessments.
Have sound knowledge of carer legislation, policy and health care systems, supporting staff with navigating these areas.
Supporting staff with safeguarding cases, sharing awareness of legislation, policy and procedures.
Support the service manager/s with reporting process, produces relevant management information and develops services based on trends identified.
Contributes to the business review process and the drafting of policies and procedures and guidance as required.
Acts as an ambassador for Carers Resource, seeking every opportunity to promote the Carers' Resource service to professionals and identifying ways to do this proactively to enhance the reputation of the service and attract future funding.
Supports the work of Carer forums consulting with carers on existing and new projects

1 The Carers' Resource jobs in England & Wales