Are you an experienced team leader with a passion for customer care and community engagement? At Haulfryn, we're proud to offer exceptional holiday experiences-and we're looking for a Customer Relations Team Leader to help us deliver outstanding service to our holiday homeowners and guests.,

Oversee the day-to-day running of the Customer Relations team, ensuring excellent service at all times
Manage the resolution of customer complaints, making sure feedback is addressed with care and professionalism
Monitor feedback channels such as TripAdvisor and collate complaint data to drive improvements
Supervise the sublet team, helping to maximise revenue for owners
Take responsibility for communications to owners, including through social media platforms
Support the organisation of owner events, creating a sense of community and loyalty
Ensure a smooth transition for new owners joining the park
Deputise for the Customer Relations Manager when needed
Lead and support the reception team, contributing to the overall success of front-of-house operations

Proven experience leading a team, ideally within a customer-facing environment
Strong self-motivation and the ability to work independently
Excellent organisational and interpersonal skills
A confident, thoughtful approach to both customer conversations and internal communications
Clear, professional communication style-both verbal and written
Confidence in using Microsoft Excel, Word, PowerPoint, and managing content across social media platforms, Brings customer relations experience with a real passion for communication
Has a keen eye for detail and a talent for storytelling-especially when sharing our 'moments of joy'
Can listen actively and interpret feedback effectively
Feels comfortable working with the local community, building long-term relationships
Is able to plan and structure internal and external communications across the resort

Why Choose Haulfryn?
Exceptional Locations: Work in a place that inspires
Family Values: Join a supportive, community-focused team
Nurturing Nature: Sustainability is at the heart of what we do

Competitive Salary
Discounted Holidays at our picturesque UK holiday parks
Discounted Meals at on-site restaurants
30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time)
Company Sick Pay
Pension Scheme & Life Assurance
Continuous Training & Development Opportunities
Be part of a company with 90 years of family values and a commitment to sustainability

4 Choose Haulfryn jobs in England & Wales