We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.,

Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
Deal with customers face-to-face.
Ensure showrooms are clean and tidy.
Ensure branch standards are maintained.
Ensure point of sale displays are up-to-date and accurate.
Have a welcoming and confident approach when dealing with the public.
Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
Complete customer orders over the phone.
Offer exceptional customer service, even when under pressure.
Offer specific advice to customers on products and their use.

Previous experience in a retail environment
Interest in interior design trends.
Excellent customer service skills.
Ability to work well under pressure and handle multiple tasks.
Strong communication and interpersonal skills.
Attention to detail and accuracy in handling transactions.

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