About the Employer

First Rail is one of the UK’s most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services. The IFS Cloud Cable Car is one of London’s top visitor attractions welcoming over 1.4 millions guests per year. Linking North Greenwich Peninsular and the Royal Dock’s, it is the only urban cable car in the UK and offers stunning panoramic views of London’s skyline from a height of 90m over the Thames.

What You'll Do

As an apprentice, you will deliver the highest standards of service for all the guests and ensure that all visitors are greeted and made to feel welcome. You will:

Enhance the IFS Cloud Cable Car Experience with a friendly professional attitude capable of interacting with guests and visitors of all ages
Support site management with health and safety issues, queue management, emergency incident plans, first aid and fire marshalling

Responsibilities include:

Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations
Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail, and any other packages to be introduced to the Cable Car
Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach, ensuring that they leave satisfied
Work towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+)
Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area
Ensure a constant high level of personal presentation and that the uniform standards are always adhered to
Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, and consistent in adhering to the IFS Cloud Cable Car Cash Handling Policy
Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures
Aid the Guest Experience Manager in organising paperwork and photocopying, maintaining stationery/ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason
Assist the group bookings department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material
Excellent time management skills
Assist in the Cable Car Experience café, Virtual Reality, and Teddy Mountain

Training Outcome

There is a potential for a permanent position after completion.

Skills Required

Communication skills
Customer care skills

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Sunday, working hours TBC

Expected Duration: 1 Year 2 Months

Training Provider: CAPITAL CITY COLLEGE GROUP

1 First London Cableway Limite jobs in England & Wales