Introduction

We are looking to recruit two enthusiastic individuals to work in a busy reception in a medical practice. The role will involve greeting people in a professional and courteous manner, undertaking a variety of reception duties to assist in the smooth running of the practice.

About the Employer

Busy medical practice based in Ferryhill.

What You'll Do

Receptionists will:

Greet people in a professional and courteous manner
Pass on relevant information and answer queries
Assist people to access the services they need
Undertake a variety of reception duties to assist in the smooth running of the practice

Duties and Responsibilities in line with practice policies and procedures:

Answer the telephone as a priority
Book/cancel appointments
Take messages accurately and pass on in a timely manner
Organise home visit requests
Deal with general enquiries and complaints
Register new patients and temporary residents
Greet and direct patients and visitors
Organise translators
Respond to the needs of GPs and nurses to enable efficient clinics
Input and extract information from the practice computer system
Update the clinical system with information eg smoking, ethnicity
Action change of address notification
Any other filing, record keeping and distribution of documents as appropriate
Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
Fully utilise SystmOne and other IT systems
Monitor and check tasks and workflows
Communicate effectively with the reception team to ensure policies and procedures are kept up to date
Keep directories and data bases up to date to ensure an efficient workflow
Resolve job related issues, including patient documentation and help resolve minor problems
Photocopying
Dealing with mail internal and external
Attend meetings when required
To work safely at all times in accordance with legislation and Practice policies and procedures
Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
Any other reasonable duties requested by the Practice Manager or GP
This list is not exhaustive

Training Outcome

To be discussed at interview

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Enthusiasm to learn

Qualifications

Essential - GCSE - English - 9-4 / A*-C / Level 2
Essential - GCSE - Maths - 9-4 / A*-C / Level 2

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 38 hours a week between the hours of 8:00am- 6:00pm with 30mins for lunch. Monday- Friday.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: BISHOP AUCKLAND COLLEGE

1 Ferryhill And Chilton Medical Practice jobs in England & Wales