Recently added jobs Remote working jobs Apprenticeships & Graduates Education & Public Sector jobs Paid by the hour / Shift work

12 Foreign, Commonwealth & Development Office (FCDO) jobs in England & Wales

Problem Manager

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted today, 13 Jul

Operational Contract Supp...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 1 day ago, 12 Jul

Senior Engineer - End Use...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 1 day ago, 12 Jul

Successful jobseekers create high quality email alerts

A great alert means less time searching & more time applying.

Change and Release Manage...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 11 Jul

Head of Enterprise Data S...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 4 days ago, 9 Jul

Transport Operations Mana...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 6 days ago, 7 Jul

Senior Engineer Infrastru...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 6 days ago, 7 Jul

Accompanied Bag Customer ...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 6 days ago, 7 Jul

Management Accountant

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 6 days ago, 7 Jul

Commercial Procurement Sp...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), City of Westminster

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 28 Jun

Project Manager (Generali...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), City of Westminster

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 27 Jun

Head of Enterprise Data E...

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Milton Keynes

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 27 Jun
Close

Problem Manager

Salary not available. View on company website.

Foreign, Commonwealth & Development Office (FCDO), Tathall End, Milton Keynes

  • Onsite working
  • Full time
  • Permanent

Posted today, 13 Jul

Job ref: 55900e132a6445878aec5bd0eba8caf8

Full Job Description

Our Digital and Data technology team are at the forefront of digital innovation. They provide best-in-class solutions for our clients, helping to shape and support a data driven future for the UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform, no matter the task, they're on hand to provide support. Now, you've got the opportunity to join them. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Help keep our global organisation's IT system secure and trouble free An organisation as complex and interconnected as FCDO Services has an equally complex IT system, and when you join us in this important role you'll focus on identifying, managing and resolving the root causes of any IT-related incidents that occur, and work to prevent their recurrence. Picking up feeds from numerous sources, such as the Service Desk, Technical Resolver teams and Event Management, you'll work closely with our technical teams as you solve the issues and problems that arise. And of course you'll question and probe the technical activities employed, and use all your knowledge and expertise as you provide creative alternative avenues. Taking full ownership of the problem management process, and overseeing the entire lifecycle from detection and prioritisation through to investigation, resolution and closure, you'll ensure that the root causes of problems are identified and documented. Maintaining the Known Error Database will be another key task, as will communicating errors and workarounds to support teams and users. We'll also expect you to produce regular problem management reports, track KPIs such as problem resolution time and recurrence rate, identify trends or systemic issues, and recommend and implement service improvement initiatives. Use all your specialist IT skills as you help defend the UK's security interests, Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience. Your CV should include: + no personal identifying details + career history with key responsibilities + skills and experience + achievements + qualifications Your personal statement should outline your interest in the role. Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form. Those that are successful will be invited to a MS Teams or Face to face interview. At the interview you will be asked a blend of questions on technical skills and behaviours Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

To be a success in this role you should have gained Level 3 or Level 4 qualifications, preferably in Computer Science, Computer Systems, Digital Data Communication or relevant STEM subjects, or possess equivalent practical job experience. You should have an ITIL Foundation level certification, and in addition to a record of delivering results and meeting targets, we'll look for well developed knowledge of Service Management Tooling and good data analysis skills. You should also have a proven IT background working in a technical service management environment, and be a confident user of MS Office 365. With superb written and verbal communication and exemplary customer facing skills, you'll be an analytical thinker with excellent problem solving, decision making and influencing abilities. Committed to driving Continual Service Improvement and Risk plans, any experience of working with ServiceNow ITSM tool would be desirable. Knowledge of ISO9001, ISO20000, ISO27001 and ITIL Practice Manager - Monitor, Support and Fulfil certification would also be a bonus. In addition, Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant experience would be an advantage, as would experience of working and negotiating at all levels in a large and complex IT estate., + Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience. + ITIL Foundation level Certification. + Record of delivering results and meeting targets. + IT technical understanding + Knowledge of Service Management Tooling + Proven IT background, working in a technical Service Management environment + Excellent written and verbal communication with exemplary customer facing skills + Excellent analytical, problem solving, decision making and influencing skills + Excellent knowledge and use of MS Office 365 + Data Analysis skills + Drive Continual Service Improvement and Risk plans, Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience, if relevant experience, please provide detail in your application. ITIL Foundation level Certification., + Managing a Quality Service + Working Together + Changing and ImprovingTechnical skills We'll assess you against these technical skills during the selection process: + ITIL Foundation level Certification. + Record of delivering results and meeting targets. + Knowledge of Service Management Tooling +

  • Proven IT background, working in a technical Service Management environment
  • + Excellent analytical, problem solving, decision making and influencing skills

    At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

    But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need., Alongside your salary of £38,351, FCDO Services contributes £11,110 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. + Learning and development tailored to your role. + Annual leave starting at 25 days. + A culture encouraging inclusion and diversity. + A Civil Service pension. + Free shuttle bus available between central Milton Keynes and Hanslope Park + 9 days per annum public and privilege days

Do you like this job?

We can email jobs like this to your inbox

  • Facebook

Copy the direct link to this job

www.jobs24.co.uk/job/problem-manager-125374873
Displaying results 1 to 12 of 12 found
Create a high quality job alert