Manage a portfolio of approximately $1.4M (levels may be adjusted if supporting larger portfolios) on a client utilization rate of 80%.
Responsible for the growth and upsell of accounts.
Responsible for the program governance & support activities which include, but are not limited to: on-demand program support, running client operations meetings, steering meetings, and annual program review sessions, account planning, program roadmap creation, quarterly Product Release & New Feature Adoption, etc.
Be proactive in contract renewals and lead the process
Identify and act on issue management, escalation point where client specific issues require additional focus/leadership to achieve satisfactory resolution.
Proactively identify any areas for improvement in client programs and recommend solutions in a timely manner
Lead the Solution Enhancement process from sales/procurement through to delivery
Independently lead quarterly CX Best Practice Workshops with clients
Work closely with the Sr. Manager of Customer Success to by contributing to the development of, and creation of Best Practice workshops
Assist the Marketing team with initiatives such as Industry Award Application and Support
Act as a CX Consultant by providing service including, but not limited to:
Active participation in sales and marketing efforts such as design of new logos
Participate/Lead Solution Implementations if needed

1 Cardinal Mark, Inc. jobs in England & Wales