Introduction

At Hyundai,You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

About the Employer

Welcome to Thurlow Nunn Hyundai - Northampton. As your authorised Hyundai retailer, we're dedicated to providing exceptional service and driving progress for humanity with electrified vehicles tailored to your needs. Explore our diverse range of Hyundai models, from stylish saloons like the IONIQ 6 to versatile SUVs like the TUCSON.

Our team is here to ensure a seamless buying experience with our state-of-the-art service centre staffed by trained technicians, dedicated to keep your Hyundai running smoothly.

At Thurlow Nunn Hyundai - Northampton, we're more than just a retailer – we're part of your community. Thank you for choosing us for all your automotive needs.

What You'll Do

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers

Training Outcome

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

Qualifications

Essential - GCSE - English - 3
Essential - GCSE - Maths - 3

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 08:30 - 17:30 with an hour lunch for 16 & 17-year-olds Monday to Friday 08:30 - 17:30 with an hour lunch and also 1 in 2 Saturdays 08:00 - 12:00 for 18 years+.

Expected Duration: 1 Year

Training Provider: NOTTINGHAM COLLEGE

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