Customer Service Advisor

Date posted: 2026-06-20T00:00:00

Location: Northumberland, North East England, UK, NE19 1NR

Status: Any

Apply: Apply4U

Last updated: 2026-09-18T18:06:33.673

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Full time: Permanent

Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses

Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role

Start date: July 2026

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth). You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses

Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us

Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly

Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year

Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want

Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts

Volunteering days, so you can give back to your local community

Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career

What are you waiting for?

#s1-Gen

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: Â£26,116 rising to Â£26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: Â£13.35 per hour rising to Â£13.66 per hour at 9 months in role Start date: July 2026 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you ll be there for the customer supporting them all the way. You don t need specific experience to join us. Provided you re naturally helpful, calm, and
can build relationships we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We re here to support you in being successful, meaning we ll do everything we can to make sure you don t miss that appointment or can look after your family in an emergency. Just a few ways we re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What s in it for you? A great starting salary of Â£26,116 rising to Â£26,738 after 8 months of being here, plus incentives and bonuses Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised
maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we ll support you in achieving the career you want. Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

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