To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices.,

Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance.
Responding to hardware and software issues, diagnosing problems, and delivering effective solutions.
Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation.
Assisting with the management and maintenance of mobile devices across the organisation.
Providing day-to-day IT support to team members and collaborating to resolve technical challenges.
Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication.
Identifying the most efficient and effective ways to resolve technical issues for users.
Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution.
Handling work orders of varying complexity, escalating high-priority or complex issues when required.
Delivering onsite IT support for the Midland offices.
Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability., We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
Comprehensive Private healthcare
Healthcare cash plan
Additional days off throughout the year to focus on your wellbeing
Numerous charity fundraising challenges and events throughout the year
Opportunities to volunteer and give back to the community
Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Two large employee events every year for summer and Christmas
Enjoy out-of-work events and socials to get to know your team better
Good office locations with plenty of opportunity to socialise outside of work
A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
Inclusive policies and procedures to ensure all of our people are treated fairly
Access to Business Resource Groups that can support with multiple of key challenges

Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner.
Good knowledge of current Windows Operating System.
Good knowledge of Microsoft 365 office suite.
Experience with PC hardware build and troubleshooting.
Familiarity with Apple & Android mobile devices.
Own transport as this role supports multiple sites.
Experience of ServiceDesk (preferable).
Experience in OpenGI or Applied Epic applications would be preferable.
BA or BS degree preferred or equivalent experience.
3+ years of experience working for a corporate level service desk.

With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
Insurance (helping them manage key risks)
Health and safety (supporting them to create a safer workplace for their employees)
Employee benefits (helping them reward their people more effectively)
HR, people and talent (supporting employers and their people to thrive through changes and challenges)
working in a dynamic, fast-paced organisation in an exciting industry
the opportunity to do globally impactful work from day one
learning from industry and business line specialists with decades of experience
a huge variety of projects to work on and challenges to solve
our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
a rich suite of employee benefits and out-of-work perk

Finances
Matched employer pension contributions
Life Assurance and Group Income Protection
Lifestyle discounts for well-known brands
Opportunity for hybrid working
Generous annual leave allowance

1 Pbl Insurance Limited jobs in England & Wales