As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities.,

Reporting to our Head Of Service
Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount
Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles
Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations
Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek
Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team
Provide excellent customer service by communicating effectively and professionally with our partners
Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development
Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service
Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching
Coach Team Leaders to take ownership of partner queries to deliver world class service
Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team, Salary, remote work... Define all the criteria that are important to you.
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A positive attitude with a can do approach to everything!
A team player with Strong leadership skills
Have an ICT background within an MSP with experience of leading a team
Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products
Solid experience in customer service (excellent verbal and written communication skills required)
Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies
Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls
Be commercially aware, including cost analysis and budget preparation
Comfortable with using CRM's and documentation solutions
Naturally supportive leader
Ability to prioritise personal and team workload
Holds a Full UK valid driving license

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

Senior EMI Share Equity Scheme - own a slice of the "Purple Pie."
Day off for your birthday
Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays
Give back day to support your chosen charity
Savings on gym memberships, shopping and other discounts available through Perkbox
Variety of social events & team building opportunities are available
Opportunities for professional development and career progression

2 Flotek Group Limited jobs in England & Wales