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Posted 1 day ago, 11 Jul
Job ref: 8c5a6c69cff44667b9991b933d9cd83f
Full Job Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow., Takepayments is leading provider of payment solutions products, dedicated to serving businesses and helping them thrive financially. We are seeking a skilled and empathetic Retention Executive to join our team. As a Retention Executive, your primary responsibility will be to engage with existing customers who are considering leaving us and work to retain their business.,
- Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
- Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
- Present compelling solutions and alternatives that address customers pain points and convince them to stay.
- Maintain accurate records of customer interactions and account status in our CRM system.
- Meet and exceed retention targets and objectives.
- Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.
Excellent communication skills, with the ability to build rapport and trust with customers. - Customer-focused with a passion for delivering exceptional service.
- Proven ability to work in a fast-paced and demanding environment.
- Self-motivated and goal-oriented with a drive to achieve and exceed targets.
- A track record of meeting or exceeding retention goals.
- Previous retentions background preferred but not essential
Excellent Basic Salary of £25,000 - Competitive uncapped commission structure OTE 43k
- Work From Home Opportunity
- In depth Training and Development