Introduction

We are looking for enthusiastic and hard-working individuals to join DPD Group. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin apply now!

About the Employer

At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.
Our team includes people from a wide range of backgrounds, cultures and experiences. If you're looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we'd love you to join us.

What You'll Do

We are currently recruiting for 4 apprentices across 3 departments.

Claims Apprentice

To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
Complete adhoc tasks in relation to the above when appropriate

New Accounts Apprentice

To administer the opening of new customer accounts
Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
Data input of credit application details onto internal systems to create new customer accounts
Validate information provided by customers against relevant external data sources
Credit check applications using nominated credit agencies
Apply account sanctions against company policy based on all available data
Actively engage with internal departments such as sales
Customer Relationship Management where appropriate to ensure all of the above are achieved
Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
Complete adhoc tasks in relation to the above when appropriate

Credit Management Apprentice

To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable
To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms
Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate
Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
Actively engage with internal departments such as Sales,
Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
Complete adhoc tasks in relation to the above when appropriate

Training Outcome

Completion of the level 3 qualification and potential permanent role within this sector.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative
Patience

Qualifications

Essential - GCSE - English - 4/C or above
Essential - GCSE - Maths - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am – 5pm, Once fully training 2 days in the office and 3 days from home 37.5 hours per week

Expected Duration: 1 Year 4 Months

Number of Positions Available: 4

Training Provider: LET ME PLAY LIMITED

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