Introduction

We are seeking a motivated and enthusiastic Primary IT Support Apprentice (Level 3 Information Communication Technician) to join our Central IT Team, supporting the delivery and development of high-quality IT services across our Trust, with a particular focus on our Primary Schools and Central Team.

About the Employer

At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’

Special Factors:
This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy. A valid driving licence and access to a vehicle (including business use insurance) is essential for the role.

This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person.

As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.

What You'll Do

Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.

Main Duties and Responsibilities:

Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits
Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations
Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives
Provide occasional support to other schools within the trust as required

Technical Support:

Assist in the setup, maintenance and troubleshooting of:

Windows-based desktops and laptops
Tablets and other mobile devices
Printers and peripherals
Support classroom technology, including interactive whiteboards and display panels
Provide support for VoIP telephone systems, including user setup and basic fault resolution.

Systems & Cloud Services:

Support and maintain cloud-based platforms and services, including:

Web filtering and safeguarding systems
Cloud identity and access systems (e.g. account login issues)
File storage and collaboration tools
Perform basic user administration tasks, including account creation, password resets and permissions management

Networking & Infrastructure:

Assist with basic network support, including:

Wired and wireless connectivity issues
Device network configuration
Reporting faults to senior staff or third parties

Helpdesk & Customer Service:

Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution
Communicate clearly with users of varying technical ability, providing excellent customer service at all times
Escalate complex issues to senior IT staff in line with procedures

Deployment & Maintenance:

Assist with installation, configuration and deployment of new devices and software
Support routine maintenance tasks and updates across school systems
Help with IT projects such as device rollouts, upgrades and system improvements

Security, Safeguarding & Compliance:

Follow all IT security policies, safeguarding requirements and GDPR / data protection standards
Support the safe use of technology in schools, including awareness of filtering and monitoring systems

Working Across Schools:

Travel between school sites to provide on-site technical support as required
Build positive relationships with staff across multiple locations

Health and Safety:

Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks
Ensure that equipment is installed in line with relevant health and safety guidance and policies

Conduct & Professional Development:

Understand the role of safeguarding within the context of IT in schools and the wider context across the trust

Training Outcome

This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification.

Develop skills in:

Troubleshooting and fault finding
IT systems and infrastructure
Customer service and communication
Basic networking and security principles

Attend training, complete coursework and maintain evidence required for the apprenticeship.

Apply learning in the workplace to improve service delivery and technical capability.

Skills Required

Communication skills
IT skills
Customer care skills
Problem solving skills
Team working
Eager to learn
Positive and confident
Approachable
Genuine interest in IT

Qualifications

Essential - GCSE - English - 4/C
Essential - GCSE - Maths - 4/C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Typically, Monday - Friday 8.30am - 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.

Expected Duration: 1 Year 5 Months

Training Provider: TECHNICAL PROFESSIONALS LIMITED

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