Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success.
Deliver an exceptional client experience by thoughtfully greeting, listening to, assisting, advising, and ultimately exceeding expectations.
Deeply understand and confidently share our brand history and heritage.
Showcase our product categories through expert knowledge to cross and upsell.
Engage with diverse clients, effortlessly putting them at ease to build long-lasting, meaningful relationships.
Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
Develop and grow your client book, maintaining accurate client profiles using company systems.
Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to nurture existing clients, acquire new profiles, and build long-term relationships.
Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
Support with Visual Merchandising in accordance with Loro Piana guidelines.
Maintain pristine product presentation and organization across both front and back-of-house areas.
Support with inventory management and ad hoc back of house tasks.
Follow the company's policies and procedures including Loro Piana's standards in terms of grooming and behaviour.
Support management in developing the team by acting as a mentor and a guide for new joiners

As a Senior Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success through exceptional qualitative and quantitative results., Proven experience in a similar retail environment.
Client-centric mindset with a passion for consistently exceeding expectations.
Proven track record of achieving individual targets and contributing to collective team results.
Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
Deeply passionate and knowledgeable about our products and the luxury industry.
Committed team player with a strong collaborative approach across key stakeholders.
Fluent in English (spoken and written); proficiency in additional languages is a plus.

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world's finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

1 Loro Piana S.p.a. jobs in England & Wales