Introduction

Kompare are looking for a new Call Centre Customer Service Representative Apprentice. You will be studying towards your Customer Service Practitioner apprenticeship Level 2.

About the Employer

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.

What You'll Do

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.

As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition.

Day-to-Day Responsibilities:

Calling insurance applications as they fall in our live CRM system
Building relationships with the applicants, to ensure their experience is of the highest quality
Filtering the applicant's insurance needs and connecting them to the correct insurer
Managing applicants' call needs, such as booking callbacks, in some cases, being able to offer them multiple brokers to receive quotations
Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer
Using your communication skills to connect the client with the Broker with a seamless transition

A full UK Driving Licence is required for this role.

Preferred Skills:

Basic Computer Skills
Excellent Telephone Manner

Personal Attributes:

Confident
Professional
Enthusiastic
Positive Outlook & Desire To Succeed
Motivated

Training Outcome

There is a possibility of being offered a full-time role after successful completion of the apprenticeship

Skills Required

Administrative Skills
Customer Care Skills
IT Skills
Organisational Skills
Communication Skills

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday- Friday 9.00am- 5.30pm

Expected Duration: 1 Year

Training Provider: BABINGTON BUSINESS COLLEGE LIMITED

2 Kompare Limited jobs in England & Wales