To provide a welcoming, safe and efficient first point of contact for patients accessing clinical services. The Clinical Receptionist ensures smooth patient flow, accurate management of clinical information, and timely support to clinicians. This role contributes directly to patient experience, service quality, and the safe operation of the clinical environment., Patient Reception & Front-of-House Care

Greets patients with professionalism, empathy and reassurance, recognising that many may be anxious, unwell or vulnerable.
Provides clear information about check-in, waiting times, and processes
Supports patients with accessibility needs (mobility, sensory needs, language barriers) and escalates concerns appropriately.
Manages busy waiting areas calmly, maintaining a safe and respectful atmosphere
Books, amends and coordinates appointments following clinical priority protocols (training provided).
Identifies urgent or same-day clinical requests and escalates according to triage guidelines.
Helps maintain efficient clinical sessions by ensuring clinicians schedules run smoothly
Supports handling of repeat prescription requests and directs clinical queries to appropriate staff.
Handles confidential health information (e.g., medical notes, results, patient details) in line with GDPR and clinical governance standards.
Updates patient records accurately and promptly using clinical systems (full training provided)
Ensures correct patient identity verification to maintain patient safety.
Processes clinical documents such as referrals, hospital letters, discharge summaries and results for action.
Answers calls calmly and professionally, often under pressure and high call volumes.
Uses clinical judgement boundaries (training given) to recognise urgent calls and escalate appropriately.
Provides patients with accurate information about services, results handling, repeat prescriptions, and clinical pathways.
Supports digital care navigation (e-consults, SMS messaging systems, online triage tools).
Maintains a safe and clean reception and waiting area in line with infection control guidance.
Follows safeguarding procedures and escalates concerns immediately.
Supports emergency protocols, including contacting clinical staff if a patient deteriorates in the waiting room.
Adheres to confidentiality, incident reporting and clinical governance procedures.
Works collaboratively with clinicians, nurses, practice managers and administrative teams.
Supports colleagues during busy clinics or staff shortages.
Contributes to a positive, respectful, values-based team culture.
Participates in mandatory training and role-specific development.
Greets patients with professionalism, empathy and reassurance, recognising that many may be anxious, unwell or vulnerable.
Provides clear information about check-in, waiting times, and processes
Supports patients with accessibility needs (mobility, sensory needs, language barriers) and escalates concerns appropriately.
Manages busy waiting areas calmly, maintaining a safe and respectful atmosphere
Books, amends and coordinates appointments following clinical priority protocols (training provided).
Identifies urgent or same-day clinical requests and escalates according to triage guidelines.
Helps maintain efficient clinical sessions by ensuring clinicians schedules run smoothly
Supports handling of repeat prescription requests and directs clinical queries to appropriate staff.
Handles confidential health information (e.g., medical notes, results, patient details) in line with GDPR and clinical governance standards.
Updates patient records accurately and promptly using clinical systems (full training provided)
Ensures correct patient identity verification to maintain patient safety.
Processes clinical documents such as referrals, hospital letters, discharge summaries and results for action.
Answers calls calmly and professionally, often under pressure and high call volumes.
Uses clinical judgement boundaries (training given) to recognise urgent calls and escalate appropriately.
Provides patients with accurate information about services, results handling, repeat prescriptions, and clinical pathways.
Supports digital care navigation (e-consults, SMS messaging systems, online triage tools).
Maintains a safe and clean reception and waiting area in line with infection control guidance.
Follows safeguarding procedures and escalates concerns immediately.
Supports emergency protocols, including contacting clinical staff if a patient deteriorates in the waiting room.
Adheres to confidentiality, incident reporting and clinical governance procedures.
Works collaboratively with clinicians, nurses, practice managers and administrative teams.
Supports colleagues during busy clinics or staff shortages.
Contributes to a positive, respectful, values-based team culture.
Participates in mandatory training and role-specific development.

Qualifications
Customer Service NVQ Level 2
Previous experience of working with members of the public.
Primary Care Information Systems e.g, Emis Web.
Basic level of understanding of primary care and clerical services within general practice.
Customer Service NVQ Level 2
Previous experience of working with members of the public.
Primary Care Information Systems e.g, Emis Web.
Basic level of understanding of primary care and clerical services within general practice.

The Key Medical Practice is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.

2 Principal Medical Ltd jobs in England & Wales