Introduction

Addington Road Surgery is looking for a friendly, organised Care Navigator to join our reception team. You'll be a first point of contact for patients, helping them access the right care, in the right place, at the right time. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work.

About the Employer

Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn.

What You'll Do

Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact
Book, amend, and cancel appointments and home visits
Triage alongside a Clinician
Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing)
Process prescription requests and handle general enquiries
Maintain accurate patient records using EMIS / SystmOne
Support the wider practice team with day-to-day administrative tasks

Training Outcome

Contract: Permanent after successful completion of the probation period

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Patience
Understand Data Protection
Ability to stay calm

Qualifications

Essential - GCSE - English - 5
Essential - GCSE - Maths - 5

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday. Core shift hours are 7.45am- 4.15pm or 10.30am- 7.00pm with a 30 minute break.

Expected Duration: 1 Year 3 Months

Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED

1 Addington Road Surgery jobs in England & Wales