The Trade Specialist is a retail-based, customer-facing role, working directly from the shop floor and trade area within the store. The role utilises strategic selling and problem-solving skills to effectively establish and manage relationships with existing trade members, while proactively building new accounts and business opportunities.,

Utilise effective selling techniques to achieve sales goals
Provide sincere, personalised, and energetic customer service that exemplifies World-Class service standards
Efficiently and accurately process sales transactions to ensure a seamless customer experience
Perform other duties as assigned by management, including store maintenance, visual standards, and customer service support
Work with trade members, guiding them through the shopping, order placement, and fulfilment process
Effectively and consistently manage leads, from recording contact information at initial enquiry through ongoing relationship follow-up
Cultivate new member business through effective outreach and follow-up
Maintain strong brand and product knowledge, including seasonal launches and current offers
Work closely with the B2B Account Manager, attend training and weekly touchpoints with the B2B team, and report on and maintain accountability for location trade KPIs
Stay informed on industry news, trends, and projects, and remain alert to market opportunities
Actively contribute to achieving the home retail location's monthly, quarterly, and annual sales goals
Attend and represent the company at design events and trade shows as required
Comply with all company policies and procedures.

High school diploma (or equivalent)
Interior design certification or qualification
1-2 years' experience in retail sales (speciality retail preferred)
1-2 years' experience in customer service
Proven ability to manage multiple priorities in a fast-paced environment
Excellent verbal/written communication skills and the ability to influence business partners at all levels
Proficient computer skills, including word processing and spreadsheet software programs
Ability to be mobile on the sales floor for extended periods of time
Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate lifting equipment and safety techniques
Ability to operate POS system

1 Williams-Sonoma, Inc. jobs in England & Wales