Join Ebbon Automotive as a Customer Support & Application Support Apprentice. Learn to support customers, troubleshoot software issues, and develop technical skills while completing a Level 3 Customer Service Specialist Apprenticeship., Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
You'll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.

GCSE English (Grade A - C / 9 - 4) essential
GCSE Maths (Grade A - C / 9 - 4) essential
Attention to detail
Excellent Communication skills
Excellent C/Service Skills
Good IT Skills
Strong problem solving ability
Strong Organisation Skills
Able to manage multiple tasks
Interest in Technology
Interest in Software Support
Fluent in speaking in French
Fluent in writing in French
C/Service experience desirable
Friendly & Professional
Eager to learn
Reliable & Proactive
Analytical & positive attitude
This is an office-based role requiring prolonged computer use, handling customer enquiries and balancing multiple support requests. Candidates must be able to travel to the Wootton, Oxfordshire office Monday to Friday.
Office-based 5 days a week, Monday to Friday initially, and then the option to work from home once settled in. Mondays and Fridays, with Tuesday, Wednesday and Thursday in the office.
References, basic DBS and UK sanctions checks are required before appointment

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