We will rely on you to provide timely and efficient break-fix support to resolve system issues and minimise downtime in line with Service Level Agreements, including out-of-hours support.
We will rely on you to monitor system performance, availability, and capacity, and to perform infrastructure and code optimisation to ensure efficiency and reliability.
We will rely on you to provide 3rd line support for Azure customer identity and integration services, addressing escalated issues while coordinating with internal teams to maintain service uptime.
We will expect you to implement real-time monitoring tools for applications and underlying infrastructure.
We will expect you to set up proactive alerts and develop incident response procedures to identify, respond to, and resolve incidents efficiently.
We will expect you to monitor system health and provide timely feedback on performance and potential risks to service availability.
We will expect you to conduct regular vulnerability assessments, enforce security policies, and ensure patching and system hardening measures are applied.
We will expect you to adhere to corporate Information Security Policies, Azure Security Benchmark, and CIS controls.
We will expect you to support development teams with technical guidance, ensuring robust and secure applications or services.
We will expect you to collaborate on new projects and enhancements to ensure customer identity and integration requirements are met.
We may ask you to undertake other duties assigned by your line manager as appropriate.
API
Azure
C#
CI/CD
Cloud
DevOps
Support
OAuth
OpenID
SAML
Security
Web
UX UI Design
AI
EAM
Excel
MS Teams

We are looking for someone with hands-on experience supporting and optimising Azure integration platforms, including CI/CD pipelines and live production environments.
We need strong experience in providing high-quality break-fix support in a fast-paced environment.
We need proven ability to monitor and maintain complex cloud-based systems, ensuring uptime and performance.
We need experience managing Azure subscriptions and Azure resources efficiently.
We need expertise in managing customer identity using Azure AD B2C.
We need experience creating and configuring applications in Azure.
We need knowledge of identity and access protocols including OpenID, OAuth 2.0, and SAML 2.0.
We need experience creating and customizing user flows in Azure AD B2C.
We need strong understanding of user management and custom attributes in Azure AD B2C.
We need the ability to customize UX/UI in Azure AD B2C user flows.
We need knowledge of claims providers and technical profiles in B2C.
We need the ability to create complex and customized user flows based on requirements.
We need hands-on experience with Microsoft Graph API and MSAL for managing identities.
We need understanding of SSL certificates and security best practices.
We need experience implementing custom policies using the Identity Experience Framework in Azure AD B2C.
We need experience with APIM, including security and cloud-to-cloud integration.
We need hands-on experience developing Azure Functions, Web Apps, and C# programming.
We need experience in user administration, group assignment, and role management in the Azure AD B2C portal.
We need proficiency in Azure Blob Storage, Application Insights, and monitoring tools.
We need expertise in building and automating CI/CD pipelines for software delivery from development to production in Azure DevOps.
We need hands-on experience maintaining and deploying SonarCloud and Zed Attack Proxy (ZAP) in a CI/CD pipeline for code quality and security scanning.

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