Introduction

The Family Chemist is an online clinic/pharmacy which is growing, offering health services nationally. We operate from our own facility at a site in Nottingham. We’re super proud to say we’ve recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve.

About the Employer

Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!

What You'll Do

Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies

Training Outcome

Customer Services Manager.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Qualifications

Desired - GCSE - English - 4 or Above

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, between 9.00am to 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: DERBY BUSINESS COLLEGE LIMITED

3 The Family Chemist Ltd jobs in England & Wales