The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark. These are your tasks:

Conduct factory inspections at CSA authorized factories (remote and on-site).
Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.
Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
Review previous FIR's to determine if previous deviations have been corrected.
With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.
Maintain contact with clients by following up, providing information, and responding to inquiries.
Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.

Electrical, Mechanical or Chemical Engineering or Associates Degree
Licensed Electrician with related experience
Bachelor's Degree in Engineering
3-5 years experience (industry related experience will be an asset)
Ability to work remotely and independently (Home office)
Strong-effective communication skills
Strong conflict resolution skills to be able to handle difficult situations
Ability to read and interpret engineering drawings and test data
Computer skills (word processing, e-mail)
Usage of calibrated measurement instruments, high voltage test equipment, hand tools
Ability to manage multiple inspection files and changing schedules and deadlines with supervision
Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
Good communication skills in English (oral and written) Knowledge of an additional European language (i.e.: German or French or Italian) welcome
Ability to travel as needed and/or with short notice. This job requires 75% of travelling.

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Permanent full time contract
Flexible working hours
Generous Pension
Life Insurance
Private Medical Insurance and Cashplan
Cyclescheme
Tuition Reimbursement Scheme
Referral Incentives
Rewards & Recognition
Service Awards
Wellness Reimbursement
Enhanced Family Friendly Leave

2 Csa Group jobs in England & Wales