Enable a close and successful collaboration with other departments, especially customer service team, QA&RA team and logistics team.

Ensure all procedures are applied by the technical team in order to deliver a high quality of repairs. Propose changes / new procedures and coordinate the implementation of these procedures.

Put in place and maintain a KPI management system (using the same Metrics as the rest of EU)

Ensure traceability of devices into the ERP system and other traceability tools is accurate.

The primary objective of In-house Technician is to perform in-house diagnosis, servicing, repair and testing of customer returned ResMed products/devices using established procedures.

Key responsibilities include performing maintenance, testing and calibration of repaired products, ability to interpret data/information captured on devices for analysis, troubleshoot and providing recommended resolutions, preparing quotes and repair reports.

Local QA/RA SCHU representative: complaint handling responsible for device data traceability all along the life cycle, Management of complaints via ResMed ERP tool, facilitating communication between local authorities and RCHU.

Perform technical training to customers (hospital staff) and manage re-certification process: remote training or Face to Face training when required

Other tasks and responsibilities as assigned., At ResMed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.

Hybrid role: you will work several days in the office, with working from home flexibility for the rest of the week.

You also have access to a referral bonus and to ResMed's preferred shareholding programme

Internal career opportunity - joining an international fast-pace and massively growing company

Engineering degree in electronics or equivalent with at least 5 years of experience in medical devices repairs.

Strong knowledge and experience using an ERP system such as Kumavision or Oracle.

Ease with computers: Microsoft office (Word, Excel, Powerpoint, Outlook) and CRM tools

Professional and effective communications skills - both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.

Ability to interact professionally with senior internal and external personnel, to drive resolutions that contribute to company plans and objectives.

Able to grow his skills and the skills of the team by working as a team member and being able to manage conflict.

Customer oriented and Quality mindset together with and autonomous and rigorous personality.

Working knowledge of the UK healthcare system and demonstrated ability to manage relationships with healthcare professionals.

Be a force of proposals for continuous improvement with good knowledge of 5S, Lean, 6Sigma methodologies

The primary role of the Team Leader Technician is to manage the UK technical services workshop (30%) and repair devices of the whole ResMed product range along with providing technical support function to customers & internal teams together with technical training to customers (70%). The Team Leader Technician is reporting to the TSV shared services EMEA team which is reporting to the Global Technical Services part of the Global manufacturing and engineering branch of ResMed global supply chain department. It is an onsite position at ResMed UK office in Harwell in the Zephyr building.