Customer Service Team Leader

Start Date: 2026-08-22

Location: South East England

Country Code: GB

Postal Code: KT19 8GY

Contract Type: Any

Application Date: 2026-10-10T16:29:24.85

Your Role in the Team

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training... but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you'll do it

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions. Other duties will include:

Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions

Maintaining excellent shop presentation standards to create an inviting atmosphere for customers

Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop

Adapting to different situations while remaining customer-focused

Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer

Competitive salary including pay increase after Performance Bonus & Promotional rewards

Annual & Quarterly rewards

Flexible work patterns

Family Leave (Adoptive, Parental Leave & Wedding Leave)

Company Sharesave Scheme (discount on Flutter Shares)

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistance Programme (including up to 6 free counselling sessions)

Financial Wellbeing platform - NUDGE

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

And the Values that guide us

Customer First, Always

Change The Game

Win Together

Free To Be Me

We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.

#s1-Gen

Starting Salary: £13.25per hour Your Role in the Team?As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote ourPaddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!Are you a proactive and motivated individual who is passionate about achieving results? Do youhave the ability tomeet shop goals and targets?Don'tworry ifyou'venever worked in the betting industry before, we will provide full training... butit'syour attitude that counts! Does this sound like you? If so, keep reading!Howyou'lldo it?We want people who will exceed customer's expectations, building effective relationships
with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customerqueriesand informing customers about our latest promotionsOther duties will include:Assistingcustomers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactionsMaintaining excellent shop presentation standards to create an inviting atmosphere for customersResponsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shopAdapting to different situations while remaining customer-focusedFulfilling social responsibility duties by adhering toestablishedguidelines and regulationsWhat we offer?Competitive salary including pay increase afterPerformance Bonus & Promotional rewardsAnnual & Quarterly rewardsFlexible work patternsFamily Leave (Adoptive, Parental Leave & Wedding Leave)Company Sharesave Scheme (discount on
Flutter Shares)Life CoverCompany Pension Scheme.Company Sick PayBirthday LeaveEmployee Assistant Programme (including up to 6 free counselling sessions)Financial Wellbeing platform - NUDGE.Company Social Events.Groupon Discount SchemeEyecare vouchersAnd the Values that guide us? Here they are:Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me We'reproud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.We'reworking to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; youdon'thave to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, andwe'llsee how we can accommodate them. #J-18808-Ljbffr

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