Completion of end-to-end Ocean Import forwarding activities as the individual role requires
Follow strict and time sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Next Gen/MS office as requested
Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
Support month-end department compliance and cost control
Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
Month end department compliance
Customs Entries
Cost control
Assist senior forwarders, Supervisor and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure adopt Best Practices and support rates reviews with the Operations Manager
Work closely with the Operations manager for Internal and external rates reviews.
Maintain customer relationships and participate in customer reviews and development initiatives.
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Uphold company AQ standards and clean desk policy
Perform additional tasks as directed by supervisor or line manager.

Educated to GCSE/O level standard or equivalent
Business related experience
Proven customer service record and experience
Proven operational experience
Thorough understanding of customer needs
Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
A knowledge and understanding of financials and impact on business
A Good knowledge of IT systems and processes used in the transport sector
Fluent in English, local language and any other languages required for smooth operation of business

1 Geodis Sa jobs in England & Wales