The Receptionist is a core post in the Oakdale Centre. The role is pivotal in ensuring the smooth day-to-day running of a busy counselling centre, providing services for a diverse range of clients. This role is responsible for the day-to-day organisation of the Centre, including all administrative tasks., 1) Administration

To answer the front door and direct clients to their therapy room

To answer the telephone, take messages, make or rebook appointments, and assist Oakdale's clients and therapists with the organisation of appointments

To take on a busy administration workload helping Oakdale and Oakdale's therapists process their caseloads

Being a first point of telephone contact for clients

Taking client information and enquiries

Managing therapist's diaries

Inputting information onto Oakdale's client database

Processing case administration within this system

Typing and sending letters and appointment emails

Assisting in the set up and administration of continuing professional development training courses and providing general support for the management team

Take credit card payments

Check the building and lock up at the end of the shift, including setting the alarm

To provide health and safety support assistance with facilities management, including recording any relevant issues and then reporting them to the centre manager and appropriately resolving them.

To ensure that all policies and procedures are adhered to, kept up to date and reviewed.

To ensure the building is kept securely at all times and complies with annual health and safety regulations at all times.

To prioritise emails, respond in order of importance and forward any relevant messages to practitioners and staff to ensure appropriate communication between reception and the rest of the organisation.

To ensure that client payments and petty cash are appropriately handled.

To liaise, as necessary, with the accounts team on invoicing and other financial matters when required.

To be an integral staff team member of the centre team and contribute to its positive reputation and development.

To attend appraisals and training, when required.

To comply with the requirements of the centre's policies and procedures.

To undertake occasional evening/weekend work.

To undertake housekeeping duties as required.

Administration experience

Excellent written and verbal communication skills and good telephone manner

Able to work on own initiative and to tight timescales

Proactive, organised, methodical, accurate, strong attention to detail

The ability to build effective relationships, inspiring trust and confidence within the organisation and externally

General education to GCSE / Equivalent Grade C or above.

High level of personal and professional commitment

Experience using a database

Good telephone manner

Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.

21 days annual leave plus bank holidays (rising after length of service)

Enhanced Occupational Sick Pay (OSP)

Enhanced pension

Cycle to work

Salary sacrifice car schemes

Fully funded flu vaccines

Employee discount scheme

Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV's, fitness trackers and more

A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one.

Ongoing CPD