Were looking for an End User Support Engineer to join our team in Manchester, United Kingdom, in an on-site working mode. In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software and connectivity. You will handle device provisioning, troubleshooting and asset management while adhering to established processes and standards. Responsibilities

Provide in-person end-user support for hardware, software and connectivity issues
Provision, image, deploy, refresh and decommission desktops and laptops
Support peripherals including monitors, docks, input devices and AV accessories
Coordinate hardware repair, warranty and vendor services
Perform asset management activities including inventory, tagging, tracking and audits
Install, configure and troubleshoot operating systems and applications
Support identity and access processes including onboarding, offboarding, MFA and permissions
Provide conference room and meeting space technology support

Experience in end-user support for hardware, software and connectivity
Knowledge of desktop and laptop provisioning, imaging and deployment
Familiarity with asset management practices and tools
Understanding of operating system and application installation and troubleshooting
Experience with identity and access management processes
Ability to support mobile devices and MDM solutions
Strong communication and problem-solving skills
Ability to follow documented processes and maintain accurate records

EPAM Employee Stock Purchase Plan (ESPP)
Protection benefits including life assurance, income protection and critical illness cover
Private medical insurance and dental care
Employee Assistance Program
Competitive group pension plan
Cyclescheme, Techscheme and season ticket loans
Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
If otherwise eligible, participation in the discretionary annual bonus program
If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
All benefits and perks are subject to certain eligibility requirements

1 Epam Systems, Inc. jobs in England & Wales