Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
Adhering to company SOP's for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
Understands and contributes to the location P&L, in line with team management, to maximize profitability.
Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.

Your skills: Stand out from the fleet
Previous customer service and sales experience essential
Operational experience in a similar environment desirable
Previous supervisory experience desirable
Full UK or EU Driving License

The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz's proven customer service tools and methods.
Quarterly bonus scheme
33 days holidays (this includes Bank Holidays)
Pension scheme - we contribute up to 8% of your salary so you save more
Dental cover, travel insurance, Air Lounge pass and more
Income protection as part of our enhanced pension scheme
Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
Career development opportunities across Hertz UK and Europe
Further education support so you can obtain a degree or Masters in many courses
Staff discount at locations across Europe

3 The Hertz Corporation jobs in England & Wales