As a Cluster Reservations and Events Manager, you will ensure all sites achieve maximum revenue potential by optimising rooms, meetings and events revenue opportunities. This includes overseeing the reservation and event department to ensure efficient and prompt service. Responsible for utilising customer service and sales skills to identify guest needs, and make accurate reservations which provide the optimal experience for our guests while maximising revenue potential.,

Ensure the efficient and smooth day-to-day management of the Reservations, Meeting & Events function

Work with the commercial team to ensure that the occupancy levels and average room rate are maximised through the delivery of the sites' pricing policies and business strategies for all segments

Manage the overall reservation functions to maintain the highest possible room occupancy

Monitor & develop a quality Reservations service to be offered to all customers

Support on day-to-day Individual Reservations by processing reservations, answering all inbound calls, emails and general enquiries

Thorough knowledge of OnQ PMS and responsibility to ensure the system is well maintained and the most up-to-date information is loaded into it

Ensure that all team members are at all times aware of the hotels' packages and offerings to market

Determine from reservations any sales lead for future business and ensure these are followed up within the Commercial team

Maximise all Group, Conference, and Event revenue opportunities

Develop a full working knowledge of the hotels' including all rate and package options.

Prepare weekly forecast and monthly reports for the three hotels

Manage commissions at the end of each month, ensuring invoices are accurate prior to payment.

Ensure No Show and Cancellation revenue are checked and posted daily by front of house team

Ensure accurate administration and control of all Groups, Conferences & Events related reservations and blocks

Ensure accurate groups & event proposals are sent by the team

Ensure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly for the following week plus any last-minute event

Ensure reservations are taken accurately & traces are in place for the front office to follow up as required

Maintain the in-house reservations systems; check duplicate corporate and agency profiles; create new profiles/master when needed, link the production to accurate corporate profiles

Day-to-day team management of Reservations & Events Agent with continuous development and structuring of the role

Previous experience within the hotel industry is required

Previous experience with Delphi and OnQ PMS is desirable

High level of IT proficiency

Great interpersonal and communication skills; ability to work on your own or as part of a team

Accountable and resilient; committed to delivering a high level of customer service

Ability to work under pressure and flexibility to respond to a variety of work situations

Be self-motivated, driven, and commercially aware and a results-orientated and proactive attitude is required.

Good knowledge of the local market, but most importantly you will be a self-starter with a genuine skill for motivating, training and supporting the team.

We offer market-appropriate salary, bonus potential based on agreed objectives/targets plus access to our extensive benefits package, which includes:

Exclusive access to the employee recognition & reward scheme - Heeton Rewards

Service-based annual leave (increasing up to a maximum of 5 extra days)

Employee Assistance Programme, Life Assurance and Income Protection Schemes

Employee & Friends/Family discounted rates at Heeton-operated hotels

Referral scheme

Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more

Heeton is an expanding company which offers excellent career opportunities