The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home. Your day-to-day

Be the warm welcome that kicks off a memorable guest experience
Encourage guests to partake in the Hilton Honors loyalty program
Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
Handle cash and credit transactions in accordance to Heeton standard operating procedures.
Start every stay right by swiftly checking guests in accordance with Hampton brand standards,
Serve food and drinks in the bar and restaurant
Help with washing up and other kitchen duties when needed
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
Jump into other ad-hoc duties when your colleagues need your help

Excellent customer service skills
Hospitality experience preferred
Must speak fluent English

Service-based annual leave (increasing up to a maximum of 5 extra days)
Employee & Friends/Family discounted rates at Heeton-operated hotels
Referral scheme
Life Assurance, Income Protection and Employee Assistance schemes
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
Heeton is an expanding company which offers excellent career, training and development opportunities
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Fantastic career potential with one of the UK's fast-growing hotel operators
Retention bonus on completion of 3 and 6-month service
On-site parking

4 Heeton Hospitality Uk jobs in England & Wales