As one of our Operations Expert, your role will include providing great customer service, along with supporting the management team and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department.,

Giving great customer service by helping customers with various transactions across the store.

Supervising stock processes and procedures, maintaining the retail stock and financial systems.

Highlighting key issues to relevant staff and management, monitor and maintaining scanning issues, processing stock transactions such as transfers, wastage, and goods receipts, reviewing the customer order system.

Driving sales through customer interactions alongside selling the benefits of the Dobbies Club membership.

Offering a helping hand with customer queries through high-quality product knowledge.

Working with your team to maintain the cleanliness and upkeep of your departments,

You will also be responsible for supporting and coaching other members of staff and deputising for management in their absence.

You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience.

Some key holder responsibilities may be required.

You have a passion for delivering a great customer experience, serving everyone with a smile.

Ideally, you have experience within a customer facing role.

Supervisory experience would be advantageous

You work well within a team, builds relationships, and have fun, whilst celebrating success.

You show up to work on time, well presented and bring your can do and hardworking attitude along with you.

You are eager to learn new skills and gain new experiences.

You flourish in a busy, fast-paced environment.

Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

At Dobbies, we're proud to have history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.

Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required

Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls

Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice

Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform

Access to Dobbies Academy - continue your development with our eLearning platform and development programmes

Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers