2 Heidelberg Materials Limited jobs in England & Wales

As a Customer Excellence Trainer, you will be the knowledge expert of the QUOTIFIC journey-ensuring a seamless, efficient, and continually improving customer experience. You'll collaborate with internal and external sales teams,, to deliver best-in-class training and process enhancements. Key Responsibilities

• Champion best practices across sales, orders, and distribution processes.
• Design and deliver engaging training-online, classroom, and one-to-one.
• Develop tailored training materials for CSC and external teams.
• Upskill employees across grades 9-17 and graduate programmes
• Monitor and manage trainee performance and behaviours.
• Support system and digital testing to drive continuous improvement.
• Ensure compliance and efficiency through strategic training initiatives, Create, review, and maintain training material across all business line including process flows
• Deliver effective and suitable on-line training material
• Detailed training programme in place and created by role by business line. Each training programme provides a detailed understanding of what we will cover and how long the course will be, on average each course is 4-6 weeks
Continuous improvement-
• Complete quality assessments in line with required standards
• Deliver effective and suitable face to face training on all processes within the CSC to CSC and, if required, to external staff, to include role outs on new applications across the business.
• Working with the CI and training manager, implement business improvement initiatives to ensure the CSC delivers an enhanced customer service experience based on effective analysis and assessment of CSC, National and Regional Logistics KPI performance
• Onboard, introduce and train Digital into business lines
• Monitor NCR report and organise additional training for continuous improvement
• Distribute training feedback forms to monitor and continuously develop training packages
• Deliver technical product knowledge training and on-going technical support to the CSC teams
Management of employees-
• Take responsibility for managing behaviours and performance of all business lines and grades whilst within our training program.
• Communicate to business line management regarding expectations such as Shift times, Lunch breaks, Targets, and absence
• Conduct 1 2 1's throughout and arrange mid probation reviews
• Adapting training programme to individual needs and learning styles
New starters-
• Organise structured classroom training session in-line with training program
• Manage intake, behaviour and performance of new starters
• Provide weekly 1 2 1's with new starters and feedback performance to line managers
IT & Testing assistance-
• Central leads managing with IT and business analysts to test new system updates and functions.
• Support and lead testing from a business perspective from within the CSC. The testing covers a wide range of new systems such as Syncrotess, Onsite site, Hub, Release management, Unify, OSCC, ESRI and SAP upgrades etc.
• Ownership and creation of any ITSR / Unify requests for new and current staff
Compliance-
• Monitor compliance with CSC process and report on compliance metrics
• Provide support for internal and external audits including compliance with our IMS procedures
• E-Learning
• Hanson policies
• Onboarding of health and safety in 1MC
• Actively participate in other projects and tasks assigned by the General Manager, Logistics or the CSC Support Services Manager
Creation and innovation-
• Bring ideas and implement new processes into the CSC whilst ensuring any impacts on other business lines / departments are considered
• Continually improving training material based on employee research whilst being compliant with our training programme
  
  Be the Expert Behind an Exceptional Customer Journey Are you passionate about delivering excellence and driving continuous improvement? We're looking for dynamic Customer Excellence Trainers to lead the way in shaping the QUOTIFIC experience across all business lines., Proven experience in training delivery and instructional design.
• Strong understanding of customer service and operational processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple stakeholders and adapt to evolving needs.
• A passion for continuous improvement and digital innovation., Excellent knowledge of SAP, Syncrotess systems
• Good communication and analytical skills with the ability to negotiate at all levels
• Previous experience in delivering process improvements is desirable
  
  Be part of a forward-thinking team shaping the future of customer excellence.
• Work in a collaborative, supportive, and innovative environment.
• Access to professional development and career progression opportunities.
Salary £35,000 Location Syston Hours 40
• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
• Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
• Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)