Matchday Supporter Services Assistant

Brighton and Hove Albion FC

American Express Stadium, Brighton

Salary : £/Per Year

Job type : Contract

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Job description:

Role: Matchday Supporter Services Assistant

Salary: £13.50 per hour

Hours: To work all home games for the 2026/27 season

Location: American Express Stadium, Brighton

Contract Type: Worker Agreement

Deadline Day: 6th May 2026

Interviews: Monday 18th May 2026

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Join our award-winning customer service team for the 2026/27 season!

Come and be a part of the team that delivers exceptional customer service to our fans on match days. You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths.

We are looking for candidates who can work all 19 home Premier League home games, including any additional cup games. Due to the nature of the role, you may miss the start of the match - please be aware of this if you are currently a season ticket holder.

Your customer service background

Do you thrive in a fast-paced customer service environment? Are you passionate about delivering outstanding support to our fans? The we want to hear from you! Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role is you can work calmly under pressure, and have good problem-solving skills.

To find out more about this role, click here to read the job description

Our values are essential to our success

Treat People Well

Exceed Expectations

Aim High. Never Give Up

Act with Integrity

Make it Special

Be Fan Focused

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [email protected]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

#s1-Gen

Your customer service background

Do you thrive in a fast-paced customer service environment? Are you passionate about delivering outstanding support to our fans? The we want to hear from you! Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role is you can work calmly under pressure, and have good problem-solving skills.

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Join our award-winning customer service team for the 2026/27 season!

Come and be a part of the team that delivers exceptional customer service to our fans on match days. You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths.

We are looking for candidates who can work all 19 home Premier League home games, including any additional cup games. Due to the nature of the role, you may miss the start of the match - please be aware of this if you are currently a season ticket holder.

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