Introduction

As a Billing Apprentice, you will support the Finance team with the accurate and timely processing of customer invoices for travel and event bookings. This is a development role designed to help you build your knowledge of billing, finance processes, customer service and business systems.

About the Employer

Clarity Business Travel is one of the UK’s leading travel management companies, generating over £830 million in annual turnover and employing approximately 870 colleagues. As part of the Portman Travel Group, we combine industry expertise with innovative travel solutions and outstanding customer service. We foster a supportive, collaborative culture where people are encouraged to grow, contribute and succeed. Our values – We Listen, We Adapt, We Deliver – are at the heart of everything we do, creating an environment where colleagues can make a real impact.

What You'll Do

You will learn how invoices are created, checked and processed, including how automated billing works and what to do when items need further review. You will also support the team with invoice queries, supplier follow-ups, simple reconciliations and general administration.

The role is ideal for someone who is organised, keen to learn, comfortable working with numbers and interested in developing a career in finance. You will receive training and support from experienced colleagues while contributing to are liable and customer-focused billing service.

Main Responsibilities:

Support the loading and checking of invoice information for travel and event bookings.
Help the team review billing data to make sure invoices are accurate before they are processed.
Assist with automated billing exception queues by gathering information, checking details and escalating queries where needed.
Monitor simple billing tasks and learn how system processes support accurate invoicing.
Respond to basic invoice queries through Freshdesk, with guidance from more experienced team members.
Support follow-up activity with suppliers where invoices or information are missing.
Help reconcile supplier invoices and corporate card information under supervision.
Assist with processing refunds or adjustments where manual support is required.
Support urgent payment or invoice requests by helping gather the information needed by the relevant teams.
Work with colleagues across Finance and other departments to support accurate and timely billing.
Maintain accurate records andupdate finance systems carefully and consistently.
Demonstrate the Clarityvalues of ‘Listen, Adapt and Deliver’.

Company Benefits:

Incentive trips & prizes
High Street discounts
Long service awards
Free flu jabs
Health and Wellbeing perks
Company funded social events
Funded courses
Excellent progression opportunities
Discounted staff travel
Pension Scheme

Training Outcome

Billing agent
Billing team manager
Various other opportunities in other roles / departments (squiggly career path)

Skills Required

Communication skills
IT skills
Organisation skills
Attention to detail
Customer care skills

Qualifications

Essential - GCSE - English - 5/C and above
Essential - GCSE - Maths - 6/B and above

Course Information

Course: Accounts or finance assistant (level 2)

Level: 2

Route: Legal, finance and accounting

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday from 9:00am to 5:30pm

Expected Duration: 1 Year 3 Months

Number of Positions Available: 5

Training Provider: DAMAR LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.

4 Clarity Travel jobs in England & Wales