To deliver excellent customer service while supporting the smooth day-to-day running of retail points and deliver engaging and informative building tours. You'll be responsible for: Customer Service

Welcome customers warmly and provide a friendly, helpful experience.
Handle customer queries professionally and escalate issues where necessary.
Process sales efficiently using the till and card payment system.
Replenish stock as needed
Carry out stock rotation and date checks
Report damaged, missing, or incorrectly labelled stock.
Keep shelves and stock clean
Unpack deliveries and label stock
Set up and rearrange displays when requested to maximise presentation and sales.
Welcome visitors and deliver guided tours in a friendly and confident manner.
Share accurate and interesting information about The Glasshouse, its history, performances, spaces, and community work.
Answer visitor questions and provide excellent customer service throughout the tour.
Ensure the safety and comfort of all guests during the tour.
Adapt tours for different audiences, including schools, groups, and VIP visitors.
Represent The Glasshouse positively and professionally at all times.

Excellent communication and customer service skills.
Friendly, approachable, and confident manner.
Ability to work independently and as part of a team.
Good attention to detail and organisation skills.
Public speaking and presentation skills essential
Confident speaking to groups of varying sizes
Interest in music, arts, culture, or local history.
Previous retail and merchandising experience preferable but not essential
Reliable and punctual.
Positive attitude with a willingness to help others.
Flexible and able to work busy periods calmly.
Proactive with a strong work ethic.

We're a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
Grew up in a family receiving Universal Credit or state benefits
Have ever lived in council or social housing or been on the housing register
Have ever lived in sheltered accommodation or experienced homelessness
Experienced being in care at any point in your life
Have been a refugee or asylum seeker
Are from the African, South, East and South-East Asian, Middle East, Latinx or North African diaspora, or have experienced
These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,

1 The Glasshouse International Centre For Music jobs in England & Wales