Reporting to the Store Manager, your main responsibilities will be: Ensuring a unique customer experience within your apartment:

Make the customer the priority of the apartment ;
Guarantee a personalized welcome to all our customers and optimal customer service ;
Show proactivity, expertise, and passion ;
Direct solutions for both apartment and web (omnichannel approach) ;
Use the various Sezane & Octobre communication channels to develop your product knowledge ;
Share your product knowledge and sales techniques with educational skills to both customers and team members ;
Provide recommendations and constructive suggestions to floor managers based on your knowledge, customer needs, your expertise, and team insights ;
Ensure quality concierge service by following the relevant procedures.
Have a comprehensive view of the floor to ensure an optimal customer experience ;
Be available to all team members through your presence on the floor ;
Lead and empower teams on a daily basis ;
Communicate information necessary for business activities ;
Promote cooperation within the team and between Managers ;
Create group cohesion and mutual support ;
Manage your team by motivating them and creating a positive and harmonious work environment ;
Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
Train new team members ;
Embody your role as a frontline manager by sharing team members' questions with the Floor Manager.
Ensure teams properly embody the brand (Dress code/Attitude) ;
Maintain the apartment's good appearance ;
Participate in collection implementation and ensure its follow-up ;
Ensure merchandising standards are maintained throughout the day ;
Follow fashion trends and monitor competitors.
Plan and organize store activity (daily schedule) ;
Master Sezane policies, standards, and procedures ;
Apply and enforce operational processes, particularly cash register management (opening and closing) ;
Manage specific process treatments (returns, exchanges, reservations) ;
Train team members on cash register use, related procedures, and best practices to offer the best Customer Experience ;
Ensure the safety of people and property ;
Prevent inventory shrinkage.
Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
You are skilled at supporting and developing your team members to ensure optimal customer service ;
We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

3 Sézane jobs in England & Wales