Work with stakeholders across BIMM to understand processes, user needs, and operational challenges
Facilitate workshops and discussions to gather clear, structured requirements
Translate business needs into user stories, functional requirements, and acceptance criteria
Act as the primary link between stakeholders and Salesforce Developers, ensuring clarity and feasibility
Review existing Salesforce implementations against MVP definitions and identify gaps or improvement opportunities
Maintain and prioritise the Salesforce product backlog, ensuring items are well defined and ready for development
Support testing and validation activities, including user acceptance testing
Contribute to change management through user guidance, documentation, and communication
Identify opportunities to simplify processes, reduce manual work, and improve data quality
Feed insights into the wider Salesforce roadmap and continuous improvement activity
CRM
Support
Salesforce
Security

Experience working as a Business Analyst on Salesforce or CRM platforms
Strong capability in process analysis, requirements definition, and translating business needs into system requirements
Understanding of Salesforce concepts such as objects, data models, automation (Flows), and security at a conceptual level
Experience working closely with Salesforce Developers and technical teams
Ability to manage multiple stakeholders with varying levels of technical understanding
Clear and confident communication skills, able to bridge business and technical conversations

At BIMM University, we are more than just an educational institution; we are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking, and creative technology. This is a hands-on, delivery-focused role that involves working in a complex, data-rich environment and supporting the evolution of Salesforce through well-governed, incremental change. We are a values-led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to 25 days holiday per year (FTE), a SMART pension, and a comprehensive benefits package.

2 Bimm University jobs in England & Wales