To support the Strategic Account Manager on the customer portfolio that they share alongside having direct responsibility for a customer portfolio themselves
To personally host and run customer meetings as required from time to time and ad-hoc.
To support with customer ad-hoc reporting and query resolution management
Support the revenue reporting and chasing of customer authorisation where required.
Liaise and fully collaborate with other internal departments to ensure successful resolution of any customer queries, escalations or issues, taking ownership where required.
Management of customer complaints within the SLA's described within the company policy.
Perform all other duties and special projects as assigned., Maintenance of Holman Insights and associated systems, ensuring that data held is accurate and up to date, including adding, modifying and deleting, where appropriate, driver and vehicle information
Produce an agreed suite of customer specific reports to agreed timescales
Provision of ad hoc management reporting packs and associated documentation, i.e. accident history letters, service history information
Scheduling of customer telephone conferences, as required
Support any ad hoc tasks, as required by the business

Customer service skills, with a can-do attitude, and professional approach,
A good general level of education is required with the ability to demonstrate excellent analytical, verbal and written communication skills
Excellent administrative skills, with good levels of accuracy and attention to detail
Highly numerate and literate with the ability to create, understand and explain statistical information, business reports, quotations and proposals
Competent in the use of Microsoft Word, Excel and Outlook to an Intermediate standard and the ability to grasp new software applications easily and quickly
Knowledge of fleet management would be advantageous, although full training will be provided

26 days off a year + Bank Holidays to relax and recharge
Health Cash Plan to help cover every day medical expenses
Free onsite bi-weekly yoga
Free onsite massage with a qualified therapist
Group Personal Pension Plan to help you plan for the future
Bonus Scheme because we believe in sharing success
Free Parking to make commuting stress-free
Career Development Support with training and opportunities for advancement
Fun seasonal events and social opportunities
Recognition and rewards through our Partners in Excellence programme
You must have the right to remain and work in the UK.
You must tell us about any previous convictions or cautions including any deemed as 'unspent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
Please also be aware we do not provide visa sponsorship for any of our positions advertised.

1 Holman, Inc. jobs in England & Wales