At Birmingham Hospice, our charity shops are more than just retail spaces-they are welcoming community hubs that help fund compassionate care for local people and their families. This fixed-term maternity cover role is a fantastic opportunity for an experienced retail leader to make an immediate impact, bring fresh energy to our brand new Halesowen shop, and play a meaningful part in supporting our vital hospice services. What you'll Be Doing:

Inspire and lead a dedicated team of staff and volunteers.
Drive shop performance through smart rota planning and team development.
Create an inviting and well-organised shopping experience with high-quality stock presentation.
Champion donations and ensure all items are sorted, sized, and priced for sale.
Maintain a clean, safe, and welcoming environment for customers and team members.

Proven retail experience-charity sector experience is a bonus!
A passion for exceptional customer service and community engagement.
Strong communication and organisational skills.
Confidence working with sales targets and performance metrics.

Be part of a supportive, inclusive values-driven, charity retail team where your ideas are valued
Enjoy a generous benefit package
Make a real difference in people's lives
Make a meaningful impact in your local community every single day., Karen Toon swapped the heat of a school kitchen for the friendly surroundings of our new Balsall Common shop when she started as an assistant manager and is loving the opportunity to meet and help customers.

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