This is not a technical support job. It's all about people, engaging with schools to ensure they get the most from our platform. You'll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.

Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
Help schools implement and get the most out of our award-winning software
Provide support via phone and email, with a proactive and friendly approach
Participate in engaging webinars and group sessions to demonstrate best practice
Build strong, long-term relationships with our customers
Book appointments and follow up with schools to maintain software usage
Contribute to the creation of support materials and customer resources
Identify new opportunities for our sales team (with bonuses for leads!)
Keep accurate records in our CRM system

A confident communicator, both on camera and via email or phone
Highly proficient in IT-especially Microsoft Office and presentation tools like PowerPoint
Experienced in delivering software/product training remotely (ideally to groups)
Flexible and adaptable-you'll be part of a fast-growing team with room to develop
Organised and self-motivated, able to manage your own diary and goals, Minimum GCSE Grade C or above in Maths and English
Confident working on video platforms (e.g. Microsoft Teams)
Eligible to work in the UK
Subject to enhanced DBS check due to work with schools
Experience in delivering product/software training
A background in EdTech or SaaS
Knowledge of school environments or how children learn to read
University degree or equivalent

Base salary of £25,950 plus performance-based bonuses
Up to 37 days' holiday including Bank Holidays (holidays to be taken in Gateshead school terms)
Access to Health Shield, Private Dental & Medical Insurance
Perkbox employee discounts & wellbeing platform
Company pension
Regular company events, Company events
Company pension
Employee discount
Health & wellbeing programme
Private medical insurance
Sick pay
Store discount

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