Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you'll do:

Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
Provide support that recognises and responds to the needs of individuals and communities
Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
Let empty homes within our guidelines of creating sustainable communities
Collaborate with internal teams and external agencies to improve community wellbeing
Use feedback and performance data to drive service improvements and customer satisfaction.

Proven experience in housing management and/or delivering care and support services
A confident communicator with a customer-focused mindset
Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
Able to navigate computer-based systems
Committed to continuous improvement and delivering high-quality outcomes
Holder of a valid UK driving licence
Able to travel and work from various locations as required

1 Leeds Federated Housing Association Ltd jobs in England & Wales