Introduction

Why Join us as a Customer Service Apprentice? We are an award-winning retailer offering great career opportunities, with more than 70% of managers promoted internally. Be part of a growing business that values excellent customer service, teamwork and development. Plus, enjoy an early finish every Monday!

About the Employer

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year. Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass. As part of our continued growth and expansion plans for 2025 and beyond, we are looking for a Customer Service Apprentice to join our Head Office team in Bishop Auckland.

What You'll Do

This apprenticeship is the perfect opportunity to begin your career in customer service within a fast-paced, growing business.

You will predominantly support customers via:

Outbound customer calls
Livechat (answering customer queries efficiently and professionally) in busy periods
Email responses
Supporting the wider Customer Experience team - we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role

You’ll learn how to:

Identify and assess customer needs
Provide accurate, valid and complete information using the right systems
Think creatively to resolve issues
Build sustainable relationships and trust with customers
Handle objections professionally and empathetically
Work across departments to find the best solutions

You will also gain exposure to:

Reporting and data entry
Handling more complex queries (with support from senior team members)
Supporting day-to-day tasks within the Customer Experience department
This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience

Training Outcome

Full-time agent with natural business progression. Recent apprentice who passed has been promoted to team leader within 2 months!

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Logical
Team working
Initiative
Non judgemental
Patience

Qualifications

Essential - GCSE - English - 9-4 / A*-C / Level 2
Essential - GCSE - Maths - 9-4 / A*-C / Level 2

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday 8:30am - 2:00pm, Tuesday - Friday 8:30am - 5:00pm

Expected Duration: 1 Year

Training Provider: BISHOP AUCKLAND COLLEGE

1 Flooring Superstore jobs in England & Wales