Maintain a positive and friendly attitude at all times, even when working to solve complex challenges.
Manage arrival (check-in) and departure (check-out) processes for all guests.
Manage guest accounting at the hotel and ensure billing accuracy.
Assist the Night Manager with daily overbooking levels and work with all departments to ensure maximum occupancy.
Ensure that all guests are charged the correct rate based on the sales strategy and website.
Resolve all doubts and problems of guests with enthusiasm and timeliness.
Ensure that all phone calls are answered as quickly and efficiently as possible.
Monitor guests and their properties to ensure safety risks are minimized.
Assist the Night Manager with daily closing procedures (End of Day).
Ensure data accuracy across all systems.
Report any maintenance issues to the correct department and verify that the work has been completed.
Ensure maximum occupancy and 100% guest satisfaction.
Monitor team performance and provide regular feedback to Guest Services Managers and the Front Office Manager.

Experience in the hotel or leisure industry in a similar role.
Excellent knowledge of Italian and English.
High level of verbal and written communication skills, computer skills and some understanding of GDS systems.
Experience with Micros Fidelio Opera or a similar front desk operating system.
Previous experience in the hospitality industry is a plus!
You have a lot of experience in successfully handling different types of requests.
Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
You care about making a positive impact on the people you interact with, leaving them with a special memory.
You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
You feel like doing things differently and trying (almost) everything at least once.
You want to be part of a team that works hard, supports each other, and has fun along the way.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Become part of a team that's very passionate about creating great hospitality experiences.
Competitive salary.
26 days holiday (plus bank holidays), pension and life insurance(if applicable).
Food on us during your shift.
Enjoy a free night at The Hoxton and a meal for two when you first start with us.
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
Time off to volunteer with one of our partner charities.
Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!, The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
Great discounts across the entire Ennismore family.
A competitive package and plenty of opportunity for development.

4 The Hoxton jobs in England & Wales