Provide field-based service and support to clients
Service and support audio-visual, video conferencing, pro audio, and control equipment
Diagnose faults, remove, repair, test, implement, and operate audio-visual, video conference, display, and presentation tech
Carry out preventative maintenance visits and train end users as needed
Perform post-implementation fault finding, testing, and repair of audio-visual equipment
Ensure site cleanliness and adherence to rules and H&S procedures
Provide adhoc on-site tech cover for annual leave and sickness
Complete post-job and PM reports
Provide phone and email tech support
Conduct product research and development for client requirements
Continue personal development plan and applicable training
Maintain awareness of IMS and Quality Policy
Cisco
Support
Firmware
Hardware
Scala

4 years audio-visual experience in installation, onsite, or tech support
Ability to terminate cables, particularly Cat5/6, RS232, and Audio TRS
Knowledge of audio room acoustic optimization within various environments
Effective communication skills at all levels, especially client-facing
Good numeracy and written skills
Organized with the ability to prioritize workload while dealing proactively with clients
Quick response to service desk tickets
Ability to work individually and as part of a team
Good timekeeping and professional appearance
Fully compliant with The Health and Safety at Work Act 1974
Clean driving license and current passport holder
AVIXA CTS certification
Networking knowledge, especially identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP (desirable)
Crestron P101, Extron School of AV, Cisco CCIP, and Microsoft Teams core skills (desirable)

We are a leading audio-visual solutions provider, dedicated to delivering exceptional service to our clients. Our team is located in Maidenhead, and we value initiative and collaboration. Offering a competitive salary up to £45K based on experience, our benefits include 28 days holiday plus bank holidays, a car allowance, a matching pension scheme after one year of service, and health coverage after 6 months. We also provide a bonus scheme tied to company performance and a daily drink allowance. Join us as we strive for excellence in every project.

2 Unified Support jobs in England & Wales