Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance., Serving

Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service
To operate the till as and when needed
To interact with customers and ensure a positive experience through the point of sale
Effectively upsell stock, drinks, snacks and gifts
Check orders to ensure complete and correct, order meets presentation and quality standards.
Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order
Provide prompt service for all orders
Clear tables and bar as customers are finished and suggest further sales
Prepare and serve ice cream, crepes, coffees, soft drinks as per customer orders
Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required.
Completes opening and closing procedures as per shift
Assist in the training and development of new or less experienced co-workers
Complies with BGL personnel policies, procedures, health and safety procedures
To reinforce health & safety notices and relay relevant information
To undertake any further duties as requested by management
Set up the party room according to specification on the events sheet
Meet and greet all party guests, introduce yourself and explain party procedures
Ensure health and safety protocol is announced in a child orientated manner and that its adhered too
Encourage party guests with a warm and family focused positive attitude
Serve party food, entertain guests with games and activities until end of party
Meet and greet ensuring your approachable for the duration of the function
To recap function schedule, to assist with creating teams where needed and distribution of equipment
Assist with serving of any required food / beverage
Relay health and safety protocol
Ensure event runs smoothly maintaining excellent customer service and attention to detail
Arrive in correct uniform and on time
Comply with BGL personnel policies and procedures and health and safety procedures
To undertake any further reasonable duties as requested by the management
Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service
Maintain open and honest communication with our customers, both internal and external, at all times.
Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
Support each other in everything we do, recognised and develop each individual's potential.
Take complete ownership of their own actions and have pride in what they do.
Deliver to our customer's consistent high levels of service, quality and value in everything we do
Look for alternatives to what we do seeking out and exploiting natural resources.
Creating a welcoming, high energy first impression
Managing bookings, walk-ins and flow of guests
Handling complaints professionally and resolving issues
Making sure guests leave happy (reviews, repeat visits, upselling)
Preparing and serving cocktails correctly and consistently
Following Challenge 25 / ID checks
Maintaining bar cleanliness and stock levels
Minimising wastage and following portion controls
Upselling food and/or drink upgrades
Communicating clearly with the kitchen
Delivering food promptly and correctly
Checking presentation and quality before serving
Managing guest expectations on wait times
Keeping floors, tables and toilets clean and safe
Completing cleaning and safety checks
Reporting hazards immediately
Following food hygiene and allergen procedures
Hitting sales targets (golf upgrades, drinks, food, party packages)
Encouraging bookings and repeat visits
General upkeep of company property and equipment
Perform relevant duties as required by your line manager and Senior Management Team

Experience desirable but not essential
Previous experience in a front of house, hospitality or leisure environment
Providing high levels of customer service in a fast-paced setting
Working behind a bar, including cocktail preparation and responsible alcohol service
Handling card payments and operating a till/POS system
Coordinating with kitchen teams to ensure smooth and timely food service
Managing bookings, walk-ins and guest flow during busy periods
Dealing confidently and professionally with customer queries or complaints
Maintaining high standards of cleanliness across guest areas and service points
Following health & safety procedures, including food hygiene and allergen awareness
Excellent communication and interpersonal skills
Confident and friendly customer service approach
Ability to work efficiently in a fast-paced environment
Strong teamwork and collaboration skills
Good organisational and time management abilities
Attention to detail, particularly in drink preparation and food presentation
Ability to multitask across bar, reception and service areas
Problem-solving skills and confidence handling customer complaints
Cash handling and POS system competency
Knowledge of health & safety and food hygiene standards
Responsible alcohol service awareness (e.g. Challenge 25)
Ability to remain calm and professional under pressure
Positive, energetic and approachable personality
Professional and well-presented at all times
Reliable and punctual with a strong work ethic
Customer-focused mindset with a genuine desire to create great experiences
Adaptable and flexible, particularly during busy or high-pressure periods
Proactive and able to use initiative when resolving issues
Resilient and calm under pressure
Team-oriented with a supportive attitude towards colleagues
Responsible and trustworthy, especially when handling cash and alcohol service
Committed to maintaining high standards of cleanliness and safety
Enthusiastic and motivated to contribute to sales and overall venue performance
Good GCSE educational standard.
The post holder will be required to complete an Enhanced with Barred DBS Check to carry out the role.

Market based salary to match responsibilities, experience, and qualifications.
Discounted meals on duty provided.
Staff discounts available for golf and leisure activities, food, and retail purchases.
Support with your health and wellbeing through our Employee Assistance Programme.
Personal development opportunities with access to our Learning Management System and content library.

4 Adventure Leisure jobs in England & Wales