This role is based at the Warrington office which is ideally situated close to two railway stations for an easy commute. The working hours are Monday - Friday 9am - 5pm and we also offer excellent benefits including:

26 days holiday + bank holidays
Flexible Allowance
Pension
Private Medical Insurance
Health Screening
Life Assurance
Income Protection Insurance
Act as a first point of contact for consumers via the phone
Quickly assess the relevance and nature of each contact and deal with it as appropriate
Accurately recording of customer information and complaint case records that feeds into wider business reports
Meet and exceed business KPI's
Provide excellent customer service to citizens and consumers for complaints and enquires relating to telecoms, broadcast and postal issues.
Complete any other adhoc requests that are in line with your skill and capability

Phone based customer service experience
Effective conflict resolution skills and experience of handling consumer complaints and enquiries
Attention to detail - experience of complaint categorisation and writing concise case notes
Must be comfortable working towards challenging quality targets
Articulating Ideas - Express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone.
Channeling Influence - Guide opinions and decisions with compelling communication and persuasion techniques, looking to get everyone on the same game plan.
Owning Accountabilities - Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.

Do you like helping people? What about no shifts or bank holidays (Monday-Friday 9am-5pm only)? How does 26 days holiday as standard and a competitive salary plus other benefits including Pension, Private Medical Insurance, Health Screening, Life Assurance and Income Protection Insurance sound? Then we may have the role for you.

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