Introduction

We go in. All in. Every time. Whether it's a last-minute equaliser, the first pint of the day or lunch on a Tuesday, we think that every visit to ours is a reason to turn up the heat. We're here with your favourite drinks on tap, dishes delivered with flavour and unforgettably friendly smiles; to be the place you can count on for a good time.

About the Employer

Greene King is the country's leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels across England, Wales and Scotland.

What You'll Do

As an Apprentice Team Leader with Flaming Grill, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.

We go in. All in. Every time. Whether it's a last-minute equaliser, the first pint of the day or lunch on a Tuesday, we think that every visit to ours is a reason to turn up the heat. We're here with your favourite drinks on tap, dishes delivered with flavour and unforgettably friendly smiles; to be the place you can count on for a good time, no matter what.

As an Apprentice Team Leader you will...

Provide customers with a heartfelt and memorable experience each and every time they visit.
Deputise for the management team and resolve any issues that arise in their absence.
Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring...

A great eye for detail, making sure every pint is poured to perfection.
Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
A positive can-do attitude and be a real team player.

We're all about rewarding our team's hard work, that's why you will benefit from...

Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
Enhanced, family-friendly maternity and paternity policies.
Menopause Friendly Employer.
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
Wagestream - access your wage before payday for when life happens.
Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Training Outcome

With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.

Skills Required

Team Working
Organisation Skills

Qualifications

Desired - null - None required - None required

Course Information

Course: Hospitality supervisor (level 3)

Level: 3

Route: Catering and hospitality

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 25 hours - shift work including evenings and weekends, exact shifts to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED

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