You will be responsible for assisting retailers once they have been on-boarded with general and technical enquiries. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.,

Inbound and outbound call activity to both retailers and Engineers assisting with Drop & Collect installs, answering both technical and non-technical questions and completing courtesy calls.
Prioritise and process customer issues and requests submitted by telephone, email, or any other relevant service channel (i.e. Social Media)
Investigate and resolve customer issues and resolve issues quickly and patiently, including assistance of customers who may have received faulty systems or received an unfavourable service previously.

High level of verbal and written communication skills
PC Literacy with knowledge of MS Office Applications
Proven track record in customer services
Fluent in verbal and written English
Customer Service - contact centre experience preferable
Experience working on a technical helpdesk would be advantageous
Background in a 'Customer First 'environment

At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

25 days annual leave (rising to 30 after 2 years), plus bank holidays
Generous pension scheme with minimum 9% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings

3 Post Office Ltd jobs in England & Wales